Refund policy

At Wisteria Williams & Co., every product is created or selected with purpose. We want you to be pleased with your purchase and are committed to addressing concerns with care and fairness.

Returns

We accept returns on eligible standard merchandise within 14 days of delivery.

To qualify for a return, items must be unworn, unwashed, unused, and in their original condition, with any original tags and packaging when applicable. Proof of purchase is required.

To request a return, email contact@wisteriawilliams.com with your order number and reason for the return.

Please do not send merchandise back without first receiving return authorization and instructions.

Custom and Personalized Orders

Custom-made, personalized, and specially requested merchandise is final sale and cannot be returned or exchanged for reasons such as a change of mind, incorrect size selection, or personal preference.

If your order arrives damaged, defective, or different from what you ordered, please contact us so we can review and resolve the issue.

Digital Products and Downloads

Digital products, including printable journals, personal planners, inspirational artwork, digital stationery, and other downloadable materials, are generally final sale once the files have been delivered or made accessible.

Because digital products are delivered electronically, they are not eligible for physical returns or exchanges.

However, if you receive an incorrect file, experience difficulty accessing your purchase, or discover that a digital product is defective or materially different from its description, please contact us at contact@wisteriawilliams.com.

We will review your concern and work toward an appropriate resolution, which may include providing a corrected file, restoring download access, or issuing a refund when warranted.

Nothing in this policy limits any refund or cancellation rights provided by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us at contact@wisteriawilliams.com as soon as possible.

Include your order number, a description of the issue, and photographs when available.

We will review the concern and determine an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

The following items are generally not eligible for returns:

Custom or personalized merchandise, except when damaged, defective, or incorrect
Worn, washed, used, or altered merchandise
Final-sale or clearance items, except where required by law
Gift cards

Return Shipping

For approved returns of standard merchandise, customers are responsible for return shipping costs unless the return is due to an error by Wisteria Williams & Co. or a damaged or defective product.

Original shipping charges are nonrefundable unless otherwise required by law or the return results from our error.

Return shipping instructions and the appropriate return address will be provided after your return request is approved.

Exchanges

We do not offer direct exchanges at this time.

If you need a different size or style, please contact us about returning an eligible item and place a new order for the desired merchandise.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your financial institution may require additional time to post the funds.

If more than 15 business days have passed since your refund was approved, please contact us at contact@wisteriawilliams.com.